--- Are the product photos real?
Yes.All the photos displayed are 100% real.And photos are all taken by ourself.But maybe there are some color shading because of the monitors.
--- When will you ship my order?
Generally most of our products are in stock ,your order will be shipped out within 1-2 working days after your payment is verifled by Dhgate, But in case of any hot products are temporarily out of stock, we'll contact you asap to ask to ask an extension or change other items or any of your suggestion.
--- Letter to Customers
Your every kind 5 stars feedback to us is the greatest support and trust on Hotrose.If you feel not happy to our products or our service, pls kindly leave a message to us about what is the problem.made you inconvenient replaced of the neutral or negative feedback or open a dispute on the site.Because of your inadvertent feedback may let our shop never come back again and regret to do better in the future.Thanks for having customer like you, Hotrose will do better and better.
1.We accept Alipay,West Union,TT. All major credit card are accepted through secure payment processor ESCROW.
2.Payment must be made within 7 days of order.
3. If you can't checkout immediately after auction close, please wait for a few minutes
4. If you have any problem ,please let us know,we will help you to solv that problem.
-- Small Order Qty
Im a reseller, I would like to buy many pcs of your item, what is the wholesale price?
PS: If you would like to buy a large quantity, pls contact our service member, we will give you the best price.
1.We Will Ship out your order via China Post Air Mail For Free Shipping.
2.We supply WORLDWIDE SHIPPING. (Except some countries and APO/FPO)
3. Orders processed timely after the payment verification.
4. We only ship to confirmed order addresses. Your order address MUST MATCH your Shipping address.
5. SERVICE TRANSIT TIME is provided by the carrier and excludes weekends and holidays.
Transit times may vary, particularly during the holiday season.
6. If you have not received your shipment within 30 days (China post air mail :60days), please contact us. We will track the shipment and get back to you as soon as possible.
7. Delivery Time:
Is there any Tracking Number for my item?
Yes,we ship every order with their Tracking Number, and you can view the shipment status on the correspongding website.
1. Customer is always NO.1, So we will supply the best service to you, Your Happy Shopping experience in our store is our goal.
2. If the product you receive is not as described or low quality. Please Contact us Frist We promises that you can return it before order completion (when you click"Confirm Order Received'; or exceed confirmation timeframe) and You will receive a full refund. Or you can choose to keep the product and agree the refund amount directly with us.
PS: The buyer should return the products in original conditions to us and bear the ship cost of the part to be replaced.Before returning the items, pls confirm the return address and the logistics method with us.After you give the items to the logistic company, pls send us the tracking number.as soon as we receive the items, we will repair or exchange them ASPP.
3. If you do not receive your purchase within 65 days, you can ask us for a full refund before order completion (when you click'Confirm Order Received'or exceed confirmation timeframe).
1.In order to provide you a better service, please treat the transaction fairly.
2.Feedback is our life, before you leave a neutral or negative feedback, please Do contact us first and let us help you to solve the problems. Give us a chance to improve ourselves.
3.Your understanding will be highly appreciated! Thank you!
-- Contact Us
Welcome to contact us by Email or Trademanager if there is any question or requiremnets. All messages or email will be replied within 24 hours on working daysif you dont get our reply pls kindly check your mail box maybe it is in your junk box, or pls resned us again.